Privacy Policy

We at Tilia Press® are happy to have you as a customer and, are committed to protecting and respecting your privacy.  This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.tiliapress.com (the “Site”).
This Policy also explains:
  • Who we are
  • What this website offers
  • Our use of cookies
    Effective Date: May 25 2018 
    WHO IS TILIA PRESS
    Sole Proprietor, Anne Hammes, is “doing business as” (DBA) Tilia Press®.  We design and provide finished goods in the form of greeting cards, notecards, notepads, coasters and invitations.  We are based in the US and currently only provide shipping within a majority of the US.  For a list of US states we DO NOT ship to, please contact anne@tilipress.com.

    For even more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

    WHAT THIS WEBSITE OFFERS
    This website (the “Site”) is owned and operated by Tilia Press and, by using this Site, you’re agreeing to be bound by this Policy.  We may periodically update this Policy so please check back occasionally to ensure that you’re in agreement with any revisions.
    With this Site we do our best to represent the product description, pricing and colors as accurately as possible.  As noted with each product description, colors may vary by monitor.
    This website and all designs housed within are designed by Anne Hammes and, are the copyrighted property of Tilia Press.  You may not publish, create derivative works from, or in any way exploit any of the Site’s Content, in whole or in part, without the prior, express written agreement of Tilia Press.
     
    PERSONAL INFORMATION WE COLLECT
    In order to fulfill your order, your personal information must be provided. By providing this information you are authorizing Shopify, our website host, to share, with me, details such as your name, email address, postal address, payment information (which we store and process via Shopify Payments - their terms can be found here: https://www.shopify.com/legal) , and the details of the product that you’re ordering. In addition, when you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device (more on cookies at the bottom of this policy). Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
     
    We collect Device Information using the following technologies:
    •“Cookies” - these are data files that are placed on your device or computer and often include an anonymous unique identifier.
    • “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
    •“Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
     
    Additionally, as noted above, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”.
     
    When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
     
    HOW DO WE USE YOUR PERSONAL INFORMATION?
    We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
    - Communicate with you;
    - Screen our orders for potential risk or fraud; and
    - When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
      
    We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
     
    SHARING YOUR PERSONAL INFORMATION
    We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
    We also use Mailchimp to periodically send out emails with news, updates and special offers. Their privacy policy can be viewed here: https://mailchimp.com/legal/privacy/
     
    BEHAVIORAL ADVERTISING
    As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.  For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
    You can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at:  http://optout.aboutads.info/.
     
    YOUR RIGHTS
    If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
     
    Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
     
    DATA RETENTION
    When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
     
    CHANGES
    We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

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    ALL ABOUT COOKIES

    Although it sounds edible, when it comes to websites, a cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you comply.  We use cookies on our site (www.tiliapress.com) (“the Site”) for reasons such as providing you with a good experience when you browse our website (see strictly necessary cookies below), and also allow us to improve our site.  By continuing to browse the site, you are agreeing to our use of cookies.  Most web browsers are set to accept cookies by default.  If you prefer, you can set your browser to remove or reject browser cookies.  Please note that if you choose to remove or reject cookies, this could affect the availability or functionality of our Services.

    Cookies used:
    Strictly  necessary  cookies

    Cookies that are required for  the  operation of our website. Examples are cookies that enable you to log into secure  areas of our website and, use a  shopping cart.

    Analytical/performance  cookies

    Cookies that allow us to recognize and count the number of visitors and to see how the visitors move around our website when they are using it.  This helps us to improve the way our website works such as ensuring that users find what they are looking for easily and, that it’s an overall pleasant shopping and browsing experience.

    Functionality  cookies

    Cookies used to recognize you when you return to our website.  This enables us to personalize our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

    Targeting  cookies

    Cookies that record your visit to our website, the pages you have visited and the links you have followed.  We will use this information to make our website and the advertising displayed on it more relevant to your interests.  We may also share this information with third parties for this purpose.

    First-party cookies

    This website will set some cookies that are essential for the website to operate correctly.  These cookies do not capture personally identifiable information and are identified as follows:

    Visitor ID:  a numeric value that identifies unique visitors and provides coherence and consistency to a site visit.

    Page Number:  identifies the page you are on

    Session ID:  identifies your website session

    Test:  check whether or not your browser supports cookies

    Order:  ensures that your shopping basket cart works correctly

    Third-party cookies

    We use Google Analytics to collect data about website usage.  This data does not include personally identifiable information.  You can view the Google Privacy Policy here: http://www.google.com/policies/privacy/.

     Mail Chimp:  we use Mailchimp to periodically send out emails with news, updates and special offers.  Their privacy policy is here: https://mailchimp.com/legal/privacy/.

    Privy:  we occasionally use Privy for pop-up notifications to opt into our mailing list. Their privacy policy is here: https://privy.com/privacy-policy

    CONTACT US
    For more information about our privacy practices, if you have questions, please contact us by e‑mail at anne@tiliapress.com